Questions & answers

Book online: enter your route, date and number of people, see the fixed price and book. Or book by phone (+43 676 770 41 59), WhatsApp (+43 660 434 19 25) or email (booking@taxi-belvedere.at).

For groups or special wishes, use the request form.

Yes. All messages about the booking go to your contact details. Add the mobile number of the traveller, so the chauffeur can reach them directly.

Yes. The chauffeur calls you if they cannot find you or if plans change. Include the country code and keep your phone on at pickup.

You receive an email with your booking number, pickup time and fixed price.

Check your spam folder. If it is not there, contact us.

Yes, if a vehicle is available. For rides on the same day, please call +43 676 770 41 59 or send a WhatsApp message.

Yes, at a fixed price per car and bookable right away: day trips, for example to the Wachau valley or to Bratislava, Salzburg and Budapest, plus transfers such as Vienna – Bratislava. See all destinations under Day trips and transfers and all prices.

For rides across the border, everyone needs valid travel documents – this is your responsibility. Other destinations in Austria and nearby countries on request.

Per car, including taxes, fees and tip.

Between Vienna International Airport and Vienna: Business Class (Sedan) from € 69, Business Estate (Estate car) from € 79, Business Van (Minivan) from € 99, First Class (Luxury sedan) from € 129. All prices

• 60 minutes of free waiting after landing, with flight tracking
• No surcharge at night, weekends or public holidays
• Card payment with no fee
• All tolls, taxes and the tip
• Free cancellation up to 24 hours before pickup, no prepayment

• Meet & Greet (name sign in the arrivals hall): € 12 per ride
• Baby, child or booster seat: € 10 per seat
• Stop on the way: € 15
• Extra waiting: € 25 per 30 minutes or part of it

You see every extra with its price before you book.

No. You pay after the ride. No deposit or card details are needed.

Cash or card to your chauffeur, in euros only. On request we email you a receipt or invoice.

Yes, monthly or per ride by arrangement. The invoice comes as a PDF by email, with a cost centre on request.

Write to booking@taxi-belvedere.at or see our service for companies. Details are in our terms and conditions.

From € 95 per hour in Business Class, for at least 2 hours. More on the hourly chauffeur page.

With Meet & Greet (€ 12 per ride), your chauffeur waits with a name sign in the arrivals hall, by the customs exit.

Without it, your chauffeur calls you after landing and tells you where to meet.

Airport: 60 minutes after landing (45 for domestic flights).

Train station: 20 minutes from the agreed pickup time.

Hotel or address: 15 minutes from the agreed pickup time. Then you pay € 25 for every 30 minutes or part of it.

Yes. We track your flight and move the pickup.

Luggage or passport control taking longer? Call or WhatsApp us, not email.

Diverted flight: call us with your new arrival time. Taking a bus or train to Vienna International Airport? Your chauffeur waits up to 20 minutes from that time.

No. All rides are private: the vehicle is only for you and your group.

About 25 to 35 minutes, depending on traffic. More about the route: airport – city centre.

• Business Class (Sedan): up to 3 people, 2 suitcases – for one person, couples and business trips
• Business Estate (Estate car): up to 4 people, 4 suitcases – more room for luggage, golf bags or skis
• Business Van (Minivan): up to 8 people, 8 suitcases – for families and small groups
• First Class (Luxury sedan): up to 3 people, 2 suitcases – more legroom and massage seats

Larger groups: request a minibus.

Include children in the number of people. Choose the seat type when you book and add the children’s ages in the message.

Baby seat, child seat (toddlers) or booster seat (older children): € 10 each, fitted before the ride.

Austrian law requires a suitable child seat for young children.

Yes, in a suitable pet carrier – without one we cannot take the animal. Size guide: IATA Live Animals Regulations.

When you book, give the size and weight of the carrier with the animal. Pets travel at the owner’s responsibility.

Each class shows how many large suitcases fit. Hand luggage fits in addition. Tell us about golf bags, strollers or skis when you book. Luggage travels in the luggage space only.

Contact us with a description, the date of the ride and your contact details. We reply quickly and arrange collection where possible.

On request we send the item by post. You pay the postage.

Yes, free of charge up to 24 hours before pickup.

Less than 24 hours before pickup, we may charge the full fare. This also applies if your chauffeur is already on the way or you do not come to the meeting point. See our terms and conditions.

Write to booking@taxi-belvedere.at or use the contact form, with your booking number. If it is urgent, call us.

Changes to time, address or flight number are free up to 24 hours before the ride. We confirm by email.

If we see two bookings with the same date and address, we check with you. If it was a mistake, we cancel one of them free of charge.

Call or WhatsApp us early. If your flight is cancelled less than 24 hours before pickup, we move your ride to the new flight where possible. As a goodwill gesture, there is no cancellation fee. Our terms and conditions apply.