Questions & answers

The quickest way is the booking flow: enter your route, date and number of passengers, see the fixed price for each vehicle class and complete the booking in four steps. We are equally happy to take your booking by telephone on +43 676 770 41 59, via WhatsApp (+43 660 434 19 25) or by e-mail to booking@taxi-belvedere.at.

Please have the passenger name, pickup address, destination, mobile number, e-mail address and – for airport pickups – the flight number to hand. We confirm every journey in writing.

For destinations outside our priced area, larger groups, a minibus or special wishes please use the individual request – we plan those journeys personally and quote the price in our reply.

Of course. The contact details you provide are used for all communication about the booking. We recommend giving the mobile number of the person travelling so that the chauffeur can reach them directly at pickup.

Yes. Your chauffeur uses the mobile number to reach you if he cannot find you straight away at pickup or if something changes at short notice. Please include your international dialling code and keep the phone switched on at the time of pickup.

You receive a confirmation by e-mail with your booking number, pickup time, meeting point and the agreed fixed price. Only this confirmation makes the booking binding.

Please check your spam or junk folder first. Occasionally an e-mail cannot be delivered because of a typing error in the address.

If no confirmation arrives within a few hours, please get in touch – we will check the status of your booking immediately.

Yes, provided a vehicle is available. For same-day journeys please call us on +43 676 770 41 59 or message us on WhatsApp so that we can confirm availability straight away.

Yes. Vienna – Bratislava and the Wachau day trip are also charged at a fixed price per vehicle; the current fares are shown on the respective route page and in the price overview.

For journeys across the border please carry valid travel documents for every passenger – this remains your own responsibility. We are glad to quote for other destinations in Austria and the neighbouring countries on request.

Per vehicle. The fixed price covers the booked route with the chosen vehicle, all taxes and charges and the gratuity. The number of passengers and pieces of luggage determines the right class.

Between Vienna International Airport and Vienna you travel in Business Class from € 79, in the Business Estate from € 89, in the Business Van from € 99 and in First Class from € 129. See all prices.

• 60 minutes of waiting time after landing, flight tracking included
• Journeys at night, at weekends and on public holidays without surcharge
• Card payment with the chauffeur, with no fee
• All tolls, taxes and the gratuity
• No prepayment, free cancellation up to 24 hours before pickup

The fare is therefore settled before you travel – no meter, no surcharges. Anything beyond that you book expressly; the list is in the next question.

• Meet & greet – a welcome with a name sign in the arrivals hall: € 12 per journey
• Child seat, booster seat or infant carrier: € 10 per seat
• Stop along the way: € 15
• Waiting time beyond the included allowance: € 25 per 30 minutes or part thereof

None of this is charged quietly: every extra appears with its amount in the summary before you book, and again in your confirmation.

No – not for nights, weekends or public holidays, and not for card payment or luggage. The price rises only by the extras you add yourself (see the previous question) and by waiting time beyond the included allowance.

No. You pay after the journey – in cash or by card directly to the chauffeur. No deposit or card guarantee is required.

Cash, credit and debit cards with the chauffeur, and invoice for business clients. On request you receive a receipt or invoice by e-mail.

Yes. By prior arrangement we invoice monthly or per journey; every invoice quotes the booking number and is sent as a PDF by e-mail. Cost centres or reference numbers are included on request.

Please write to booking@taxi-belvedere.at or see our corporate service. The details are set out in our terms and conditions.

All prices are in euros and include VAT. We do not accept other currencies.

Our hourly chauffeur service starts at € 95 per hour in Business Class, with a minimum of 2 hours. Chauffeur, vehicle and mileage within Vienna are included.

If you have added meet & greet (€ 12 per journey), your chauffeur waits in the arrivals hall of Vienna International Airport, directly after the customs exit, holding a name sign, and accompanies you to the vehicle.

Without meet & greet we agree a meeting point at the car and your chauffeur calls you once you have landed. Either way, the exact meeting point and a telephone number for queries are in your booking confirmation. Read more under meet & greet.

Airport: we track your flight by its flight number. After landing, 60 minutes of waiting time are included for international arrivals and 45 minutes for domestic flights.

Train station: 20 minutes from the agreed pickup time. Train delays are not monitored – please give us a quick call in that case.

Hotel or address: the chauffeur is on site at the agreed time. If you need longer, please let him know. Waiting time beyond the included allowance is charged at € 25 per 30 minutes or part thereof.

Yes. We track your flight and move the pickup accordingly. If the flight lands early, the pickup time remains as booked.

Missed connection, luggage or immigration taking longer: please call the number in your confirmation so that we can inform the chauffeur.

Diverted flights: if your flight is diverted to another airport, please telephone us with your new arrival details as early as possible. If you continue to Vienna International Airport by bus or train, the chauffeur waits 20 minutes from the arrival time you give us; if you arrive on a new flight, we track it and wait accordingly.

Important: please report delays by telephone or WhatsApp rather than e-mail – we may not read an e-mail until it is too late.

No. We provide private transfers only: the vehicle is reserved for you and your party, with no stops for other passengers.

Around 25 to 35 minutes depending on traffic. Your chauffeur takes the quickest route available. Details of the route are under airport – city centre.

• Business Class (Saloon): up to 3 passengers and 3 suitcases – for individuals, couples and business appointments.
• Business Estate (Estate): up to 4 passengers and 4 suitcases – as many seats as the saloon but far more load space for cases, golf bags or skis.
• Business Van (Minivan): up to 6 passengers and 6 suitcases – for families and small groups.
• First Class (Luxury saloon): up to 3 passengers and 3 suitcases – when the occasion calls for something special.

For larger groups we provide a minibus on request – please use the contact form.

Please include children in the number of passengers; every child occupies a seat. State in your request which kind of seat you need and tell us the age or height of the children.

We carry three kinds, all at the same price of € 10 per seat: the infant carrier, a rear-facing shell for the youngest; the child seat for toddlers who sit steadily; and the booster seat for older children who already use the car’s own belt. Together no more seats are possible than the chosen class carries passengers. We fit them before the journey.

Austrian law requires a suitable child restraint for young children, so please let us know your needs in advance.

We are happy to carry your pet. Please bring a suitable carrier of adequate size – without a carrier we cannot perform the journey. The IATA Live Animals Regulations give guidance on sizing.

Please mention the animal in your request together with the dimensions and weight of the carrier (including the animal); the carrier needs additional luggage space. Pets travel at the owner’s responsibility.

The figures for each class refer to large suitcases; hand luggage is possible in addition. Please mention bulky items such as golf bags, pushchairs or skis in your request so that we can plan the right vehicle. Luggage is carried in the boot only.

Please contact us with a description of the item, the date of the journey and your contact details. We will get back to you promptly and arrange collection where possible.

On request we send the item to the address you give us; the postage is at your expense.

Yes – free of charge up to 24 hours before the agreed pickup time. This gives the chauffeur sufficient notice.

If the cancellation reaches us less than 24 hours before the pickup time, the agreed fare may be charged in full. This also applies if the chauffeur is already on the way or if you do not appear at the agreed meeting point. See our terms and conditions for details.

In writing by e-mail to booking@taxi-belvedere.at or via the contact form – please quote your booking number. Changes to the time, address or flight number are free of charge up to 24 hours before the journey. If it is urgent, please call us.

You receive a cancellation or amendment confirmation by e-mail. If it does not arrive, please check your spam folder or give us a call.

If we notice several bookings with the same date and address, we will check with you. If it was a mistake, we cancel one of the bookings free of charge.

Please let us know as early as possible by telephone or WhatsApp. Up to 24 hours before the pickup time we cancel free of charge; if your flight is cancelled at shorter notice, we rebook you onto the replacement flight where possible and waive the cancellation fee as a gesture of goodwill. Our terms and conditions remain authoritative.