Help and Support

Help and Support

Hi. 👋 How can we help?

Frequently Asked Questions, Tips and Answers from the Support Team to help you book and manage your airport transfer service.

Frequently Asked Questions

Tips and answers from our Customer Support Team, divided into topics for quick access, to help and guide you to a simple, stress-free experience.

Select topic:

General FAQ

  • Can I book a ride for someone else?
  • I will be travelling with my pet. What do you recommend?
  • Are transfer prices per person or per vehicle?

Before and during your travel

  • Will anyone else be travelling in the vehicle I book?
  • Where will my driver meet me?
  • How much waiting time is included?
  • If my flight, train, is delayed or if my flight is diverted, will the driver wait for us?

Making a booking

  • Can I make a booking over the phone?
  • Do I need a mobile number in order to make a booking?
  • Why do I need to have a working mobile phone at the time of pick-up?
  • Do I need a credit card to book an airport transfer with Taxi Belvedere?
  • Should I also indicate the number of children riding with me?

Booking confirmation

  • How can I be sure that my booking has been confirmed?
  • I finished my booking, but I have not received a confirmation email. What should I do?

Booking cancellation

  • Can I cancel my booking?
  • I have made a double booking. Can I cancel one of them?
  • How much will I be charged if I cancel my booking?
  • How do I cancel my booking?
  • How can I be sure that my booking has been successfully cancelled?

Lost Property

  • I have lost something in one of your cars. How do I get it back?


  • Do you accept cash?
  • What currency do you accept?
  • What payment methods do you accept?

Need more help?

Our customer service team is happy to help and answer any question you may have.

Contact us

Tell us more and we’ll help you get there.