Belvedere Chauffeur is operated by GTS Ground Transfer Service GmbH (trading as “Taxi Belvedere”), referred to as “Belvedere Chauffeur”, “the Company”, “we” or “us” in these terms. Through the website www.taxi-belvedere.at we provide a portal for requesting and booking transfer and chauffeur journeys in hired vehicles with driver. The functions are available online only; the user provides an internet connection at his or her own expense. Belvedere Chauffeur accepts no liability for the functioning of internet connections or for disruptions of the website.

Company: GTS Ground Transfer Service GmbH
Address: Patrizigasse 12/1-2, 1210 Vienna, Austria
Company registration number: FN 588382v
VAT ID: ATU65791618
Telephone: +43 676 770 41 59
Contact: booking@taxi-belvedere.at

1. Definitions

“Company”, “we”, “us”, “our”: GTS Ground Transfer Service GmbH, trading as Belvedere Chauffeur.
“Customer”: The person who makes and pays for the Booking.
“Passengers”: All passengers named and unnamed on the Booking; the “lead passenger” is the first passenger named.
“You”, “your”: Any Customer, including all Passengers named on a Booking.
“Booking”: The booking for transfer services made with us and confirmed by us in writing.
“Transfer Service”: Any service provided by us for the carriage of Passengers by road, including any related or incidental service.
“Pick Up Location” / “Drop Off Location”: The locations set out in the Booking at which the Passengers are collected and to which they travel.
“Pick Up Time”: The local time at the Pick Up Location at which the Customer has agreed to meet the chauffeur.
“Journey”: The travel between the Pick Up Location and the Drop Off Location as agreed in the Booking, including any additional or amended travel agreed between the Passengers and the chauffeur.
“Booking Confirmation”: The written confirmation of the Booking that we send to you by e-mail.
“Contract”: The Booking and these Terms, together with any other terms stated to apply to the Booking.
“Website”: www.taxi-belvedere.at or any other website owned or operated by us.

2. Contractual relationship

We provide chauffeur and transfer services for individuals, families and groups. We trade as “Belvedere Chauffeur” and, for airport transfers under our sister brand, as “ATAV Airport Transfer Vienna”, both of which we own. For trading purposes we use the telephone number +43 676 770 41 59 and the e-mail address booking@taxi-belvedere.at.

These terms and conditions (the “Terms”), together with your Booking made in accordance with the Terms, constitute a contract for the Transfer Service between you and the Company. The Terms apply to all contracts for the provision of our Transfer Service to the exclusion of all other terms and conditions.

However you choose to book, it is important to understand how and when a contract is formed. When we present the Transfer Service on the Website, we are inviting you to make an offer to purchase it. You make this offer by sending your request or booking; the contract is formed when we confirm the Booking in writing by e-mail.

We may change the Terms from time to time and you are advised to check the Website for any changes that apply to you or any Passenger. Without prejudice to the clause on law and jurisdiction, the provision of the Transfer Service is subject to the laws of the country in which the Journey takes place.

Before requesting a service you should ensure that you have read and understood these Terms, as they govern any subsequent Contract. By making a Booking you confirm that you have read the Terms and have the legal capacity to accept them on behalf of yourself and all Passengers. If you do not understand any of the conditions, we recommend that you contact us before booking. If you do not wish to be bound by these Terms, regrettably you may not make a booking with us.

All correspondence is sent to the e-mail address given during the booking process, even where a third party pays for the Transfer Service.

3. Booking and acceptance of the offer

The person making the Booking must be at least eighteen years of age and is responsible for ensuring that all details provided are correct and complete – in particular full and accurate addresses for the Pick Up Location and Drop Off Location, the flight number for airport pickups and a mobile telephone number on which the Passengers can be reached at the time of pickup.

A binding transfer offer requires a correct and complete address together with all information relevant to carrying out the Journey. By sending the Booking and accepting these Terms you accept the price we have calculated, and the Booking becomes an order. The order is deemed accepted by Belvedere Chauffeur once we have confirmed the acceptance in writing by e-mail within 6 hours.

Belvedere Chauffeur remains bound by a confirmed order until the service is performed, at most 3 months from the date of the order, provided that in the meantime no changes to the order or the price and no circumstances affecting its performance have arisen that were not expressly ordered or notified in writing and confirmed by us.

The contract becomes legally binding only when you have received our Booking Confirmation by e-mail. Should we be unable to provide the requested service, we will inform you and refund any amount already paid, without further liability to you.

You are required to check the Booking Confirmation for accuracy on receipt and to contact us immediately if any detail is incorrect. The records on our e-mail server serve as proof that a confirmation or notice was sent.

Minors may not make a Booking and may not travel without an adult Passenger in their company. Parents or guardians should contact us immediately should a minor make a Booking so that we can cancel it.

4. Prices and payment

Prices are quoted per vehicle, not per person. Unless you agree changes to the Journey with the chauffeur, all tolls, taxes and gratuities are included in the fixed price shown on the Website and in the Booking Confirmation. The current fixed fares per vehicle class and zone are listed on our prices page.

Optional extras

Beyond the fare we charge only for services you have expressly ordered when booking or before the Journey. These are: the personal welcome with a name sign in the arrivals hall (“meet & greet”) at € 12 per journey; child seats, booster seats and infant carriers at € 10 per seat, no more seats in total than the booked vehicle class carries passengers; a stop along the way at € 15; and waiting time beyond the included allowance at € 25 per 30 minutes or part thereof. Each of these is shown with its amount before the booking is completed and repeated in the Booking Confirmation.

No separate charge is made for journeys at night, at weekends or on public holidays, for card payment, for flight tracking or for the waiting time included under clause 10.

Additional charges arising from changes to the Journey must be paid by you or the Passengers: a stopover agreed later is charged at € 15; longer detours are charged according to time and distance. Several pick-up addresses, detours for errands and stopovers must be stated at the time of booking. The chauffeur may decline unreasonable requests to amend the Journey.

All prices include Austrian VAT at the current rate of 10 %. Prices are charged in euros; any currency conversion is an approximation only.

Payment to the chauffeur

The agreed price is due on completion of the Journey and is payable to the chauffeur in cash or by credit or debit card against a receipt. No deposit or advance payment is required.

Invoice for business clients

Business clients may pay by invoice by prior arrangement. Every invoice quotes the corresponding order or booking number and is sent as a PDF by e-mail. For an invoice requested by post we charge a postage and handling fee of € 1 per invoice. Bank transfers to the account stated on the invoice must be made free of charges; this applies in particular to payments from abroad.

5. Changes to your booking

The Booking Confirmation sets out your Pick Up Location, Drop Off Location, Pick Up Time and flight details. Any change to these or any other details must be sent in writing by e-mail to booking@taxi-belvedere.at or requested through the contact page before the date of travel. A change takes effect only once we have confirmed it to you by e-mail.

Changes received up to 24 hours before the Pick Up Time are free of charge. You are liable for any increased service cost resulting from a requested change. Changes received less than 24 hours before the Pick Up Time – including changes to flight details and changes required because of incorrect booking information – are treated as a late cancellation and may be charged at 100 % of the agreed fare.

6. Cancellation by you

Any cancellation must be made in writing by e-mail to booking@taxi-belvedere.at or through the contact page, quoting the booking number. You may cancel individual Transfer Services or the whole Booking. We confirm every cancellation by e-mail.

If we receive your cancellation more than 24 hours before the scheduled Pick Up Time, no charge is made and any amount already paid is refunded in full.

For cancellations received less than 24 hours before the scheduled Pick Up Time, a cancellation fee of 100 % of the agreed fare is payable. The same applies if the Passengers do not appear at the agreed address or airport meeting point, or if the Journey is not taken because the Passengers could not be reached on the telephone number provided; in these cases any waiting time incurred is charged in addition. On request we send you a cancellation note which may be used to claim the expense from your airline, tour operator or travel insurer.

7. Right of withdrawal in distance selling

Contracts for the carriage of passengers are largely excluded from the scope of the Austrian Distance and Off-Premises Business Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG; section 1(2) FAGG). There is therefore no statutory right of withdrawal of 14 days for our transfer and chauffeur services, even where the Booking is made through the Website, by e-mail or by telephone and thus at a distance. We draw your attention to this expressly before you book.

Independently of this, our own cancellation policy applies: up to 24 hours before the agreed Pick Up Time you may cancel free of charge; thereafter 100 % of the agreed fare is payable. The details are set out in the clause “Cancellation by you”, and amendments in the clause “Changes to your booking”.

At present the Website does not conclude a binding booking with an immediate obligation to pay: your request is an offer, the contract is formed only once we confirm it in writing, and payment is made after the Journey. As soon as we offer a binding online booking with an obligation to pay, the final button will be labelled unambiguously as an order with an obligation to pay, as section 8 FAGG requires for contracts on the carriage of passengers as well; the service, the price and the payment terms will then be shown immediately before it.

8. Last-minute bookings

Depending on the route and the season, a suitable vehicle may not be available at very short notice. For same-day requests please contact us by telephone or WhatsApp so that we can check availability. Our cancellation policy applies regardless of when the Booking was made.

9. Changes and cancellations by us

If we need to make a significant change to the Transfer Service or to cancel it, we will inform you as soon as possible.

We make every reasonable effort to honour your choice of vehicle class (Business Class, Business Estate, Business Van, First Class). The vehicle may be substituted with a vehicle of a higher class at no extra charge, or with several vehicles, depending on availability. If we need to substitute a vehicle of a lower class for which a lower rate applies, we refund the difference. No further compensation is due.

In rare instances we may need to cancel your Booking, for example where traffic conditions or severe weather make the Journey impossible or where a flight delay of more than 60 minutes after landing leaves no vehicle available. In such circumstances any amount already paid is refunded in full, but we have no further liability to you. We will, however, use all reasonable efforts to find a suitable alternative.

10. Waiting time and airport pickups

For airport pickups only the scheduled arrival time together with the flight number is used to set the pickup time. We track the flight and adjust the pickup to the actual landing time. Up to 60 minutes of waiting time after the flight is shown as landed (45 minutes for domestic flights) are included; thereafter waiting time is charged at € 25 per 30 minutes or part thereof.

Where the optional extra “meet & greet” (€ 12 per journey) has been booked, the Passengers proceed to the arrivals hall after collecting their luggage, where the chauffeur waits with a name sign showing the name given in the Booking and accompanies them to the vehicle. Without that extra, the meeting point at the vehicle is stated in the Booking Confirmation and the chauffeur makes contact by telephone. The included waiting time applies equally in both cases. Waiting caused by a late landing does not entitle the Customer to a reduction of the fare.

For pickups from a train station 20 minutes of waiting time from the agreed Pick Up Time are included; train delays are not monitored. For pickups from an address or hotel 15 minutes are included. Beyond these allowances, and for stops requested during the Journey, waiting time is charged at € 25 per 30 minutes or part thereof.

If you cannot locate your chauffeur, it is your responsibility to call the telephone number printed on your Booking Confirmation. If the chauffeur cannot locate you, we will call the mobile number provided in the Booking. Please ensure that you travel with this phone and that it is switched on while you collect your luggage or clear customs. If you cannot be reached because no operational mobile number was provided, there is no signal, voicemail is activated or the call is unanswered, and you do not appear at the meeting point within the included waiting time, the Journey is treated as a no-show under the cancellation clause.

If your arriving flight is delayed or diverted to a different airport, we reschedule the pickup to the new arrival time subject to availability. Please inform us of a diversion by telephone as early as possible; e-mails are not read in time for this purpose.

11. Child seats and children

Austrian law requires suitable child restraints for young children. We provide three kinds – infant carrier, child seat and booster seat – at € 10 per seat. They must be ordered at the time of booking together with the age or height of the children; in total no more seats may be ordered than the booked vehicle class carries passengers. The lead passenger must check that any restraint device is suitable for the child and properly used; we accept no liability resulting from a failure to request, use or check a restraint device.

If you wish to bring your own child seat, please tell us before you travel so that we can ensure the vehicle can accommodate it.

All children and infants count towards the occupancy of the vehicle regardless of age and must be included in the total number of Passengers at the time of booking.

12. Wheelchairs and passengers with reduced mobility

Transfer Services for Passengers with reduced mobility must be requested by contacting us. We do our best to meet your requirements, although we are not specialists in accessible transport. Passengers must be able to board the vehicle independently or with the assistance of those in their party. We carry foldable wheelchairs only.

13. Our liability

If we fail to comply with these Terms, we are responsible only for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, and only up to the value of the fare paid by you. We are not responsible for loss or damage that is not foreseeable or that is consequential, nor for breaches not directly attributable to us or caused by accident, force majeure or legal or administrative requirements.

We cannot be held liable for incidents occurring during the provision of the service, in particular illness, personal injury or death, unless caused by our negligence. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or any other statutory rights you have as a consumer that cannot be excluded or limited.

Agreed pickup times are binding on both sides; however, we accept no liability for delays caused by traffic disruption, severe weather or accidents occurring before or during the Journey. In all other respects compensation is limited to the additional cost of a replacement transport by the same means to the agreed destination for the remaining distance, in so far as it exceeds the fare agreed with us.

We cannot guarantee the accuracy or reliability of the content of this Website. We make every effort to correct promptly any error brought to our attention. Should such an error result in Bookings being made against faulty pricing, we reserve the right to terminate the Contract without compensation.

14. Force majeure

We accept no liability and pay no compensation where the performance of our obligations is prevented or affected, directly or indirectly, by force majeure or any circumstances beyond our reasonable control, including but not limited to extreme adverse weather, natural disasters, acts of terrorism, accidents suffered by third parties on the route, police checkpoints, unusual traffic levels or industrial action. Traffic conditions that make performance of the order impossible – for instance as a result of severe weather – entitle us to withdraw from the order without any obligation to provide a substitute; the same applies to journeys to winter sports areas that cannot be reached despite suitable winter equipment. Traffic disruption requiring detours involving additional time and distance is charged to the Customer.

15. Transportation services

All our Transfer Services are private: the vehicle is reserved for you and your party only. The route to the destination cannot be guaranteed; whilst every reasonable effort is made to respect pickup times, they are not guaranteed.

You are responsible for checking the agreed pickup time and for ensuring that you arrive at the airport or station with enough time to check in or make any other preparations for your onward journey.

The chauffeur will pick you up and set you down as close as possible to the given addresses. If access via the conventional route is closed due to weather, road accidents or similar, the chauffeur will, at your express request, use a longer route to reach the agreed destination; in such instances you may be liable for additional costs.

All contracted Transfer Services fall within the scope of the public liability cover of our vehicle insurance. Unused transfers are not refundable, and the cost of alternative transport is not reimbursed unless pre-authorised by a member of our team and supported by a valid receipt.

16. Luggage

Luggage is carried in the luggage compartment of the vehicle only. Our chauffeurs handle it with care; nevertheless the transport of luggage and other belongings is undertaken solely at your risk and we cannot be held responsible for any loss or damage. Please look after valuable items yourself and take out private insurance where appropriate.

Items left in a vehicle are sent to the address you give us on request; any postage is at your expense.

17. Your responsibility

By entering into this Contract you declare that you are of legal age and able to comply with all your legal responsibilities concerning this agreement, that you are aware of the extent of the services and of the content of these Terms, and that you will notify us as soon as reasonably possible of any change to the details you have provided.

The services are supplied in accordance with the details in the Booking Confirmation. It is your responsibility to provide full and accurate addresses at the time of booking and to check the Booking Confirmation for accuracy. We are not liable for Bookings that are impossible to carry out because of incorrect details, and no refund is due for such Bookings.

You are solely responsible for carrying all documentation necessary for crossing borders, for example on journeys to Bratislava. We accept no liability and refuse to incur any expense caused by a failure to carry these documents or to observe the customs, police or administrative rules of the countries concerned. The Booking Confirmation is not a valid document for obtaining an entry visa. Should we have to pay a deposit or fine to the authorities of another country as a result of your failure to observe its laws, you will be solely responsible for reimbursing us.

We reserve the right, and you hereby authorise us, to charge you for any damage caused to the vehicle (including specialist cleaning) or for any items that are missing when you leave. We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving a Customer.

18. Right of admittance and conduct

By entering into this Contract you accept that the chauffeur may refuse to transport any Passenger who, at the chauffeur’s discretion, appears to be under the influence of alcohol or drugs, or whose behaviour may be considered dangerous to the chauffeur, to other Passengers or to themselves.

No alcoholic drinks or narcotics may be carried in the vehicle for the purpose of on-board consumption. Smoking and eating inside the vehicle are not permitted.

19. Complaints

If any Passenger is not satisfied with the Booking or the Journey, please tell the Belvedere Chauffeur customer service team – if possible at the moment the problem occurs, so that we have the opportunity to put it right. Complaints received after the Journey that were not brought to our attention at the time may not be upheld.

Written complaints should reach us no later than four weeks after your return date, by e-mail to booking@taxi-belvedere.at or via the contact form.

20. Languages

Our Website and customer service are available in German and English. Whilst we pay great attention to the quality of the translation of our Website and Terms, in the event of any discrepancy the German version shall prevail.

21. Intellectual property

Copyright, trademarks and other intellectual property rights in the Website are the property of the Company and are protected by national and international law. Use of the Website content by third parties for any purpose other than booking transfers is prohibited, including the modification, publication and total or partial reproduction of the same without our express consent.

22. Law, jurisdiction and severability

All legal relationships between the Company and the Customer are subject to the laws of the Republic of Austria. Any dispute between you and us is subject to the jurisdiction of the courts of Vienna; the place of performance is Vienna. Competent trade association: Vienna Chamber of Commerce (Wirtschaftskammer Wien).

Agreements that conflict with these Terms require our written confirmation; this also applies to any terms and conditions of the Customer. Changes to a Booking, cancellations and other agreements are valid only in writing (letter or PDF attached to an e-mail).

If any provision of these Terms proves invalid or unenforceable, the remaining provisions remain in effect. The parties shall replace the invalid provision with one that comes closest to its meaning and economic purpose.

Please also read our privacy policy and our cookie policy. Answers to frequent questions are collected under Help & FAQ.

Last updated: 5 September 2026

Terms and Conditions